FAQ


Is a device really required?

Yes, your engineering education requires a computer to complement the course instruction.



If I own or choose to purchase a device not on the BYOD approved list, will I be able to use it and receive support from the BYOD help desk?

Approved devices will receive hardware and software support from the BYOD help desk within the college of engineering. Devices not on the list may not run the required engineering software needed for your program of study, therefore we can’t guarantee support for these devices.



Why are there specific requirements for my device?

These specifications ensure the needs of an engineering student throughout a four-year degree plan are met. The BYOD device list allows the college of engineering to easily support the hardware and software for these devices. The BYOD help desk can only guarantee the performance and support for the devices listed here.



Is there a difference if I purchase an Apple MacBook Pro or a Windows device?

The main difference between the Apple MacBook Pro and the Windows machines is the operating systems. There are several engineering software programs that require a Windows operating system. If you decide to purchase the MacBook Pro you will need to install either Boot Camp or Parallels (Windows emulating software) to run these software packages.



How can I be considered for financial aid to purchase a computer?

For financial aid recipients, the purchase of a computer device can be considered in your cost of attendance. To request this, please complete the Request to Change Cost of Attendance form for Scholarships & Financial Aid. Submission of documentation does not guarantee additional aid will be awarded to you. In certain situations, you may not be eligible for additional funding.



Who should I contact regarding questions about my purchase?

  • HP laptops are being sold by Avinext. To contact Avinext sales regarding your purchase, call 979.595.2799.
  • Dell laptops are sold by DellU. To contact DellU sales regarding your purchase, please email Alissa_Stevens@dell.com.
  • MacBook laptops are being sold by MacResource Computers. To contact MacResource at the MSC regarding your purchase, call 979.314.0537, email msc@mac-resource.com, or visit the MSC MacResource location in the basement of the MSC on-campus.
  • Lenovo laptops are sold by Avinext. To contact Avinext sales regarding your purchase, call 979.595.2799.
  • Microsoft laptops are sold by LiftForward. To contact LiftForward sales regarding your purchase, call 888.514.6539.


What is windows emulating software?

Windows emulating software allows the Apple computer to operate as a Windows machine. In this way students can utilize software that is only available for the Windows operating system.



Will all software be free to students?

All software is available for free, with the exception of the Windows license for Mac users.



Can I get my free software prior to arriving on-campus?

Yes. Once enrolled at Texas A&M University, you may visit the Software Center at software.tamu.edu to obtain the software. A student is considered enrolled at Texas A&M after attending the New Student or Transfer Student Conference.



If my device breaks, what is the process for repairs?

For repairs on approved devices, contact the BYOD Help Desk to diagnose problems.



Who do I contact when software does not run on my machine?

For software inquires, please contact the BYOD Help Desk for assistance.