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Mission

The Engineering Staff Ombuds serves as a neutral, confidential and informal resource who listens, offers informal guidance, provides information, offers options, seeks explanations and makes referrals.

 Principles

  • Operates to serve the best interests of Texas A&M Engineering and its staff.
  • Provides impartial and objective assessment as a neutral party.
  • Serves as an advocate for fair administration of processes, but does not take sides on behalf of an individual or cause.
  • Creates a safe environment for staff to voice concerns, evaluate issues and identify options.
  • Respects the confidentiality and privacy, to the extent where additional individuals are to be involved to maintain a safe environment.
  • Does not have decision making authority nor can the Staff Ombuds override the decision of others.
  • Listens to issues while remaining neutral with respect to the facts.

 Areas of Service

  • Gather information and offer referrals to other resources.
  • Facilitate communication.
  • Identifies opportunities for systemic change for the organization and may make recommendations for institutional improvements.
  • Assists in directing individuals to appropriate Texas A&M Engineering and/or The Texas A&M University System office as it pertains to an issue.
  • Provides guidance in solving the issue.
  • Assist in conflict resolution at an informal level.
  • Refer individuals to formal grievance resources.
  • Provides assistance in conflict management and resolution.

Engagement

Areas of routine engagement include, but not limited to:

  • Promote and coordinate employee engagement opportunities to provide interaction across Engineering divisions and departments.
  • Interact with new employees as part of their formal orientation.
  • On-site visits and interaction with Texas A&M Engineering divisions and departments.
  • Participate in meetings of established groups.
  • Interact with various administrative groups and committees.
  • Serve as a non-voting member of the Engineering Staff Advisory Council.