Definition of Principles

Confidentiality

Confidentiality describes communications, or a source of communications, which are intended to be held in strict confidence. The only exception to this pledge of confidentiality is when Engineering Staff Ombuds determines that there is an imminent risk of serious harm.

Neutrality

Neutrality refers to not serving as an advocate for any party to a dispute. The Engineering Staff Ombuds advocates for fair processes and fair administration. Recommendations are made adhering to the responsibility to suggest actions or policies that will be as equitable as possible for all parties involved. 

Informality

Functions on an informal and off-the-record basis by such means as listening, providing and receiving information, identifying and reframing issues, developing a range of responsible options, and with permission given in the course of discussions and at the Ombuds’ discretion making informal inquiries. 

Ombuds provide an informal resource to the A&M Engineering Staff community and does not participate in formal adjudicative or administrative procedure related to concerns brought to their attention. 

Independent

The Ombuds exercises sole discretion over whether or how to act regarding an individual's concern, or a trend of concerns of multiple individuals over time. The Ombuds may also initiate action on a concern identified through the Ombuds direct observation.

*Adapted from the Standards of Practice — Glossary and Code of Ethics of the International Ombudsman Association.